Overview
These Terms of Service ("Terms") form the agreement between Go SendAm Ltd ("Go SendAm," "we," "us," or "our") and each Carrier (dispatch company) that opens an account on our platform. They set out what we provide, what you commit to, how the platform fee works, and how disputes are handled.
By opening a Carrier account, you accept these Terms and confirm that you have authority to bind the Carrier business to them. If you do not accept these Terms, do not open an account.
These Terms apply to Carriers only. The For Shippers tab contains the Terms for vendors and everyday sellers. Rider Terms of Use and Receiver Notice govern those relationships separately.
Go SendAm Ltd is a company incorporated in Nigeria with its registered address at 100 Olokonla Road, Off Lekki-Epe Expressway, Lekki, Lagos.
1. Definitions
2. Eligibility and Onboarding
2.1 Who can be a Carrier
To open a Carrier account, the applicant must be a business registered with the CAC as a limited liability company, business name, or other recognised form of Nigerian business entity.
2.2 Onboarding requirements
- CAC registration number and certificate for the Carrier business.
- NIN and identification of each director listed on the CAC record.
- Face verification for at least one director, conducted through our identity verification provider.
- Registered business address and contact details.
- Bank account details for wallet withdrawals.
2.3 Periodic re-verification
Every 90 days, the Carrier is required to re-confirm the accuracy of its CAC record and director NIN details. Failure to complete re-verification within 30 days of request may result in suspension of the account.
2.4 Right of refusal
Go SendAm may refuse a Carrier application, or terminate an account at any time, where verification is incomplete, information provided is inaccurate, or continued participation would create legal, regulatory, or reputational risk to the platform.
2.5 One account per Carrier
Each Carrier business may hold only one active account. Opening multiple accounts for the same business is grounds for immediate termination.
3. The Platform and Our Role
3.1 What Go SendAm provides
- Visibility to Shippers looking for verified Carriers.
- A public Carrier profile page on mygsa.biz.
- Access to the Carrier portal at portal.gosendam.com.
- Communication tools for coordinating with Shippers and Receivers.
- The Carrier Wallet described in Section 4.
- Identity verification of the Carrier and its directors.
3.2 What Go SendAm does not do
- Is not a party to the delivery contract between the Shipper and the Carrier.
- Does not process the Shipper's payment to the Carrier for the delivery.
- Does not employ, engage, or supervise the Carrier's Riders.
- Does not set delivery prices or any Carrier fees.
The Carrier's responsibility for its own operation is complete. The Carrier is responsible for the quality, timeliness, safety, and lawfulness of every delivery it undertakes, and for the conduct of its Riders at all times.
4. The Carrier Wallet
4.1 What the Wallet is
A prepaid account maintained on the platform. The Carrier funds the Wallet in advance. Platform Fees are deducted from the Wallet balance at job completion.
4.2 Funding
The Carrier may fund the Wallet through our payment partners, Nomba and Flutterwave.
4.3 Wallet balance and job acceptance
The Carrier's Wallet must have a positive balance sufficient to cover the Platform Fee at the time of accepting each job.
4.4 Withdrawals
Withdrawal requests are processed and credited to the Carrier's registered bank account within 24 hours. Go SendAm may delay or refuse a withdrawal only where: a verification, dispute, or fraud investigation is active; the Carrier owes outstanding amounts; a regulator or court has directed a hold; or withdrawal instructions require re-verification.
4.5 No interest
Funds in the Wallet do not earn interest. The Wallet is not a savings, deposit, or investment account.
5. Platform Fee
5.1 Fee structure
Go SendAm's Platform Fee is 10% of the delivery price agreed between the Shipper and the Carrier for each job accepted. Of that 10%, 2% is returned to the Rider as a same-day performance bonus. The net Platform Fee retained by Go SendAm is 8%.
5.2 Failed jobs
The Platform Fee applies to every job accepted by the Carrier, regardless of whether the delivery ultimately completes. Go SendAm may, at its sole discretion, refund the Platform Fee where a job fails due to circumstances demonstrably outside the Carrier's control — for example, natural disaster or documented Shipper misconduct. The following do not qualify for a fee refund: Rider no-show, package damage or loss, Receiver refusal, or address issues.
5.3 Changes to the Platform Fee
Go SendAm may change the Platform Fee by giving Carriers at least 30 days' written notice.
6. Carrier Obligations
6.1 Compliance with law
The Carrier must operate in compliance with all applicable Nigerian laws including company registration, employment, road traffic, consumer protection (FCCPA), data protection (NDPA 2023), and anti-money laundering laws.
6.2 Rider management
The Carrier is solely responsible for recruiting, vetting, engaging, supervising, and paying Riders. All Rider conduct during job execution is the Carrier's responsibility.
6.3 Service standards
- Only accept jobs the Carrier is able to complete within the agreed timeframe.
- Ensure the Rider captures proof of pickup and proof of delivery through the platform.
- Respond to Shipper and Receiver enquiries about active jobs promptly.
- Report every failed or contested delivery through the portal within 48 hours.
6.4 No off-platform diversion
The Carrier must not encourage Shippers to move jobs off-platform to avoid the Platform Fee. Systematic diversion is grounds for immediate termination and recovery of fees that would otherwise have been payable.
6.5 Truthful reporting
Misrepresentation of job outcomes, forgery of proof of delivery, or fraudulent claims for fee refunds are grounds for immediate termination.
7. Warranties You Give Us
7.1 Legal standing
The Carrier is duly incorporated under Nigerian law, is in good standing with the CAC, and holds all licences required to operate as a dispatch and logistics business.
7.2 Rider insurance
Every Rider operating on the Carrier's account is covered by valid and current insurance appropriate to the vehicle they use and the packages they carry.
This is a contractual warranty. Go SendAm does not routinely verify rider insurance. The Carrier's ongoing warranty is the basis on which we permit operation on the platform. Breach of this warranty is grounds for immediate termination, and Go SendAm may recover damages arising from any loss caused by uninsured Riders.
7.3 Accuracy of information
All information provided by the Carrier to Go SendAm is true, accurate, and complete. The Carrier will notify Go SendAm promptly of any material change.
7.4 Authority
The person accepting these Terms has full authority to bind the Carrier business to them.
8. Unclaimed Packages and Failed Deliveries
8.1 Carrier responsibility
Where a package cannot be delivered, the Carrier is responsible for the package until it is delivered, returned to the Shipper, or otherwise disposed of in accordance with the Carrier's own terms with the Shipper.
8.2 Carrier's own terms with Shippers
The Carrier warrants that it has its own published terms with Shippers governing storage charges, return procedures, and handling of abandoned packages. Go SendAm neither sets nor controls these terms.
8.3 Indemnity to Go SendAm
The Carrier indemnifies and holds Go SendAm harmless against any claim arising from the Carrier's handling, storage, return, sale, disposal, or destruction of an unclaimed package.
8.4 Reporting
The Carrier must report every failed or contested delivery through the portal within 48 hours, with a truthful description and supporting evidence.
9. Data Protection
9.1 Roles under the NDPA
- Go SendAm is Sole Data Controller for personal data of Shippers, Receivers, website visitors, and account, wallet, transaction, marketing, and analytics data.
- Go SendAm and the Carrier are Joint Data Controllers for personal data of Riders — including identity, verification, location during active jobs, delivery performance, and ratings.
9.2 Joint Controller Agreement
The Carrier agrees to enter into a Joint Controller Agreement with Go SendAm in the form provided, documenting the allocation of responsibilities for Rider data.
9.3 Carrier's data protection obligations
- Comply with NDPA 2023 and GAID 2025.
- Inform Riders about the joint processing of their data.
- Notify Go SendAm within 24 hours of becoming aware of any personal data breach affecting Riders or Shippers.
- Not use personal data received through the platform for any purpose other than fulfilling deliveries.
9.4 Our sub-processors
10. Suspension and Termination
10.1 Termination by the Carrier
The Carrier may terminate its account by giving Go SendAm 14 days' written notice to [email protected].
10.2 Termination by Go SendAm for cause
Go SendAm may terminate immediately for: breach of the insurance warranty; fraud or forgery; systematic off-platform diversion; serious misconduct by the Carrier or any Rider; revocation of CAC registration; insolvency; or use of the platform in violation of applicable law.
10.3 Termination on notice
Either party may terminate on 30 days' written notice without cause.
10.4 Effect of termination
- The Carrier's access to the platform ends.
- Outstanding Platform Fees remain payable.
- Remaining Wallet balance is returned within 30 days of termination.
- Data retention continues per our Data Protection page.
11. Limitation of Liability
11.1 Go SendAm's liability exclusions
To the maximum extent permitted by law, Go SendAm is not liable for: loss, damage, or theft of any package while in the Carrier's or Rider's custody; non-payment by any Shipper; disputes between the Carrier and any Shipper, Rider, or Receiver; or regulatory action against the Carrier.
11.2 Aggregate liability cap
Go SendAm's total aggregate liability to the Carrier is limited to the total Platform Fees paid by the Carrier in the six months preceding the event giving rise to the claim.
11.3 Carrier's indemnity to Go SendAm
The Carrier indemnifies Go SendAm against any claim arising from: the Carrier's or Rider's handling of packages; breach of any warranty in Section 7; any Rider claim against Go SendAm; or any regulatory action targeting the Carrier that names Go SendAm as a facilitator.
11.4 Nothing excludes what cannot be excluded
Nothing in these Terms excludes liability for fraud, wilful misconduct, or death or personal injury caused by negligence.
12. Confidentiality and Intellectual Property
12.1 Confidentiality
Each party will keep confidential any non-public information disclosed by the other party and will not disclose it to any third party without consent, except where required by law.
12.2 Go SendAm's intellectual property
All intellectual property in the Go SendAm platform, brand, logos, and software belongs to Go SendAm or its licensors. The Carrier receives a limited, non-exclusive, non-transferable licence to use the platform for the duration of the account.
13. Amendments to These Terms
Go SendAm may amend these Terms by giving Carriers at least 14 days' notice for standard changes and 30 days' notice for material changes that increase Carrier obligations, alter the Platform Fee, or materially restrict Carrier rights. Continued use after the effective date constitutes acceptance.
14. Governing Law and Dispute Resolution
14.1 Good faith resolution first
If a dispute arises, the parties will first attempt to resolve it in good faith through direct discussion, initiated by written notice to [email protected].
14.2 Governing law
These Terms are governed by the laws of the Federal Republic of Nigeria.
14.3 Jurisdiction
Any unresolved dispute shall be resolved by the courts of Lagos State, Nigeria. Both parties submit to the exclusive jurisdiction of the Lagos State High Court and its subordinate courts.
14.4 Regulatory routes preserved
Nothing in this section prevents either party from seeking urgent interim relief or filing complaints with the NDPC, FCCPC, CLRD of NIPOST, or any other regulator with jurisdiction.